Microsoft Technical Support Engineering 

India, Karnataka, Bengaluru 

766769005

Required Qualifications:

• + years in a customer facing service role in anycapacity.
• 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education.
• Technical Acumen:

  We are looking for candidates who have a growth mindset and strongly believe that knowledge can be developed with effort and persistence. Also helpful is a strong technical background, experience, and knowledge in one or more of the technologies below:

  • Basic knowledge ofsecurity on premise and Azure.
  • Experience supporting anysecuritytechnologies:
  • Sentinel
  • MicrosoftActive Directory
  • Azure Active Directory
  • Microsoft Defender
  • CoPilot \Security CoPilot
  • Understanding/experience with Azure concepts

Language Qualification
English Language: fluent in reading, writing and speaking.

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Responsibilities

• You will be part of a team responsible for providingan outstandingtechnical support experience to our business customers forSecurity. From problem identification to full resolution, you will own and manage the customer experience over the phone andemail. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.
• Yourday-to-dayjob will be about providing both technicalexpertise(either on your own or by involving your colleagues) and about being an excellent communicator and aservice orientedprofessional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
  • Core Responsibilities:
• Scope a customer’s issue by collecting the relevant facts andinvestigatethe problem by doing your own research and by involving other teams as needed.
• Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
• Act internally as a customer advocate.
• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products,servicesand support.
• Advise customers on how to gainadditionalvalue from their Microsoft products.
• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
• Maintaina proactive approach to customer happiness,identifying