Nokia Lead Customer Delivery Manager 

United States 

766492241

What you will learn and contribute to:

• End-to-End Accountability: Hold responsibility for the on-time and on-budget delivery of customer projects, ensuring reliable delivery planning and net sales recognition.
• Customer Relationship Management: Build and maintain close relationships with customers, acting as the operational interface to enhance customer satisfaction and collect valuable feedback.
• Project Execution: Manage delivery escalations, conduct project reviews, and prevent negative deviations from project financials.
• Global Delivery Models: Deliver services based on global delivery models, including automation, digitalization, remotization, and industrialization.
• Cost-Competitive Delivery: Participate in the offering process to optimize cost-competitive delivery, leading project cost adherence (PCA) activities and ensuring effective and efficient resource allocation.
• Delivery Excellence: Develop and deploy delivery excellence concepts and practices to meet or improve cost baselines.
• Go-to-Market Strategy: Drive a local go-to-market approach tailored to customer needs and situations, promoting and applying Nokia’s services efficiency vision locally.

High-Priority Operational Responsibilities

• Project Cost Adherence: Lead strict project cost adherence (PCA) activities for the entire project duration.
• Resource Allocation: Ensure effective and efficient resource allocation in projects by leading service transformation activities.
• Validation of Offers: Participate in the validation of offers and sign off in the License to Deal (L2D) process to ensure deliverability.
• Efficiency Improvement: Drive continuous efficiency improvement in terms of cost adherence and cash flow to optimize operational performance.

What we are looking for:

• At least 12 years of experience in service delivery management leading at least $200m project portfolio within the telecoms sector with major CSP customers
• Track of business development and account management working at C-Level
• Proven track record of delivering projects on time and within budget.
• Exceptional leadership leading a large geographically spread team and customer relationship management skills.
• Experience with financial targets and project cost adherence.
• Ability to drive service transformation and deploy global delivery models.
• Excellent communication and stakeholder management skills operating at C-Level
• A Bachelor's degree or equivalent experience.

It would be nice if you also had:

• PMP – Project Management Professional certification.

What we offer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program