Nokia Customer Delivery Manager 

Nigeria 

636283415

The team you’ll be part of

Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).

• CDM is accountable for seamless Customer Delivery (including HW, SW and Services) to the assigned CT/CBT with medium/large business volume and/or medium/high complexity, typically Tier-3 Customer account.• Accountable for project portfolio performance and services performance reviews. Leads x-BG delivery parts of review meetings (ORM, BRM), and delivers input for MU/Market level governance. Provides input for Operational Dialogs at account level across Nokia. Chairs x-BG Governance on project execution performance reviews, both externally with the Customer and internally. For project specific governance, One CDMs are expected to regularly align with BG Delivery Managers on project related issues and updates.• Guiding and securing delivery resourcing. Empowered to steer forecast and performance management work with BG Delivery teams working permanently or on assignment for the projects in his/her Portfolio domain.• Project feedback and escalation. Provides performance feedback on meeting the commitments made by BGs. Manages and resolves internal and external delivery escalations with the target to reduce their number, in coordination with the relevant BGs. Supports the definition of performance KPIs for projects and delivery, in line with the required deliverables and commitments.• Accountable for project Adherence to Sell/Execute Processes & Tools.

Highly independent and self directed. Develops plans, measures effectiveness. Assesses customer relationships and service levels. Can develop and implement complex and innovative concepts. Problems require searching and selecting. Anticipates problems, seeks opportunities. Models creative and innovative work methods.Communicates with parties within and outside of own job function, which may include external customers or vendors depending upon the job function.Requires ability to influence others outside of own job area on policies, practices and procedures. Has cross-cultural knowledge and global mindset. Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires influencing others outside of own job area on policies, practices and procedures, e.g. by expressing complex information in an engaging and inspiring manner.Management Experience / Mastery of a specific professional discipline combining deep knowledge of theory and practice within a function. Expert in more than one area, broad perspective. Typically requires 7-10 years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

Join us and be part of a company where you will feel included and empowered to succeed.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark