Amazon ID Network Technician Infrastructure Delivery 

Italy, Lombardy, Milan 

766196693

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
The position responsibilities will include scaling support of several data center locations and be responsible for day-to-day assistance with capacity management. As Network Technician, you will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers.
• Manage work and priorities through ticketing system and workflow
• Collaborate with various stake holders to remove project obstacles
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low to mid-level application interaction
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
• Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
• Complete customer requests via Remedy trouble ticketing system
• Participate in the migration, basic configuration and rollout of new or upgraded hardwareManual handling and lifting of equipment may be required (weight limits in accordance with regulations) and Ability to work off of a ladder and work in confined spaces.A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• Experience with computer hardware troubleshooting, repair and in networking
• Fluent English
• Drivers license valid in EU

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies