Be a trusted strategic advisor to senior revenue and revenue operations leaders to uncover business objectives and pains and strategically map those to Gong value
Own overall customer relationships and drive engagement and adoption, mine and measure value, unearth and mitigate risk, and create customer advocacy.
Drive quarterly metrics around portfolio net growth, gross dollar retention, and multi-year renewals
Partner with our Implementation team to ensure customers onboard successfully and achieve quick time-to-value against their desired outcomes
Partner with Account Executive counterparts to secure retention and growth of your portfolio
Work successfully with a wide variety of cross-functional internal partners
Proactively identify and lead team process improvements and help us build a world-class CSM team
QUALIFICATIONS
4+ years of relevant work, specifically B2B enterprise SaaS customer success OR consulting experience
Experience prioritizing and managing a book of business and being accountable for quarterly metrics
Demonstrated success leading centralized tool deployment and driving adoption, growth and retention
Renewal management experience across 30+ customers annually, MEDPICCC experience preferred
Track record owning relationships with senior (VP and C-suite) stakeholders and owning value and ROI conversations
Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing and executives.
Our CSMs are self-starters who excel in high paced environments and thrive in change and ambiguity. Our top performers have a growth mindset and pride themselves in being coachable. We are a team that values collaboration and winning together, enjoying the ride, and challenging conventional wisdom. If that’s you too, we want to hear from you
PERKS & BENEFITS
We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.