Serve as a dedicated trusted advisor , ensuring customers fully leverage IES to meet their business needs.
Own the customer lifecycle , driving product adoption and customer satisfaction.
Conduct regular check-ins, business reviews, and proactive outreach to assess customer health and provide guidance.
Guide customers on high level IES features, best practices, and AI-powered insights to improve efficiency and growth.
Act as a customer advocate , anticipating challenges and coordinating with internal teams (Sales, Support, Product) to resolve issues efficiently.
Monitor key customer success metrics, such as health scores, usage trends, and retention indicators , to identify risk and expansion opportunities.
Proactive identification of additional Intuit product ecosystem solutions to bring value to customers needs, and collaboration with Account Managers to introduce relevant products and services.
Lead churn prevention strategies , ensuring customers see long-term value and remain engaged.
Provide consistent feedback to support teams , influencing enhancements that better serve mid-market businesses.
Qualifications
3+ years of experience in Customer Success, Account Management, or B2B Client Engagement .
Experience working with mid-market customers , particularly in industries that require multi-entity financial management, inventory tracking, and AI-driven forecasting .
Proven track record of driving product adoption, improving retention, and delivering business value .
Strong problem-solving skills with the ability to proactively identify risks and implement solutions .
Excellent communication and relationship management skills, capable of guiding customers at all levels.
Experience in SaaS, cloud-based enterprise solutions, or financial management platforms .
Ability to work cross-functionally with Sales, Support, and Product teams to drive seamless customer experiences.
Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards .