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Intuit Customer Success Manager Mid-Market United States, Georgia, Atlanta 160887272
03.04.2025
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Responsibilities
- Serve as a dedicated trusted advisor , ensuring customers fully leverage IES to meet their business needs.
- Own the customer lifecycle , driving product adoption and customer satisfaction.
- Conduct regular check-ins, business reviews, and proactive outreach to assess customer health and provide guidance.
- Guide customers on high level IES features, best practices, and AI-powered insights to improve efficiency and growth.
- Act as a customer advocate , anticipating challenges and coordinating with internal teams (Sales, Support, Product) to resolve issues efficiently.
- Monitor key customer success metrics, such as health scores, usage trends, and retention indicators , to identify risk and expansion opportunities.
- Proactive identification of additional Intuit product ecosystem solutions to bring value to customers needs, and collaboration with Account Managers to introduce relevant products and services.
- Lead churn prevention strategies , ensuring customers see long-term value and remain engaged.
- Provide consistent feedback to support teams , influencing enhancements that better serve mid-market businesses.
Qualifications
- 3+ years of experience in Customer Success, Account Management, or B2B Client Engagement .
- Experience working with mid-market customers , particularly in industries that require multi-entity financial management, inventory tracking, and AI-driven forecasting .
- Proven track record of driving product adoption, improving retention, and delivering business value .
- Strong problem-solving skills with the ability to proactively identify risks and implement solutions .
- Excellent communication and relationship management skills, capable of guiding customers at all levels.
- Experience in SaaS, cloud-based enterprise solutions, or financial management platforms .
- Ability to work cross-functionally with Sales, Support, and Product teams to drive seamless customer experiences.
- Data-driven mindset with proficiency in customer success tools (e.g., Quickbase, Salesforce) and analytics dashboards .
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