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Intuit Senior Manager Customer Success Mid-Market United States, Georgia, Atlanta 429455244
17.04.2025
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Responsibilities
- Lead, mentor, and develop a team of Manager 1’s, ensuring alignment with company goals and customer success best practices.
- Drive customer retention and expansion by developing scalable engagement strategies, optimizing onboarding, and improving customer health scores for mid-market businesses with complex operations.
- Implement operational frameworks and performance metrics to enhance the efficiency and effectiveness of CSM teams.
- Act as a strategic partner between Customer Success, Sales, Product, and Support teams to ensure a seamless customer journey for clients managing multi-location operations, supply chain challenges, and service-based revenue models.
- Advocate for customer needs, providing insights to product teams to influence future IES enhancements, particularly in automation, forecasting, and compliance reporting.
- Oversee high-priority customer escalations, ensuring quick resolution and long-term customer satisfaction.
- Foster a culture of innovation, collaboration, and continuous improvement, driving engagement and professional growth within the CSM organization.
- Utilize data-driven insights to refine processes, measure impact, and optimize customer success strategies.
Qualifications
- 7+ years of experience in customer success leadership, account management, or enterprise client engagement, with a strong focus on mid-market B2B industries.
- Proven ability to lead and scale high-performing teams in a customer-centric environment.
- Strong expertise in SaaS solutions, financial management, or enterprise software, with a deep understanding of Intuit Enterprise Suite (IES) and its relevance for mid-market clients.
- Experience in strategic planning, process optimization, and change management.
- Exceptional communication and stakeholder management skills, with the ability to drive cross-functional collaboration.
- Ability to leverage analytics and performance metrics to make data-driven decisions.
- A passion for customer success, innovation, and building long-lasting client relationships in the mid-market space.
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