Capital One Senior Manager Operations Reporting - Government 

United States, Virginia, Arlington 

765106323

Center 1 (19052), United States of America, McLean, Virginia Senior Manager, Operations and Reporting - Government Relations and Operations Management

General Responsibilities:

• Manage and coordinate regulatory exams and requests across the Audit organization including organizing responses, meetings and workflow of reviews.

• Manage relationships with partners in Regulatory Relations, and provide routine status updates to key stakeholders, including Audit Leadership and the Audit Committee.

• Manage the Matters Requiring Attention (MRA) governance forums including obtaining, reviewing, and validating materials, and leading the discussions with leaders across the Audit department.

• Oversee Audit issue management through the lifecycle from creation, management remediation, Audit validation and closure.

• Proactively monitor the audit universe and plan for changing risks and maintain awareness of changes to the internal and external business environment.

• Track, monitor and report on open MRAs and Audit issues as well as Audit’s progress in completing the Audit Plan.

• Facilitate the annual and ongoing Audit Skills assessment process and SME Program maintaining quality data and developing associated reporting and ongoing monitoring dashboards for management.

• Design and execute efficient internal operational processes. Develop and maintain related methodology, guidance and governance documentation.

• Leverage systems, data and analytical tools to execute tasks and perform analysis with a focus on data quality and integrity. Assist team in developing visualizations of data for management and audit committee reporting.

• Collaborate with various Audit HQ Leaders, LOB Audit teams, Audit Chief of Staff and support partners on various cross functional and business critical efforts on behalf of AOR.

• Monitor Audit communication channels including email, slack, internal webpages to provide responses to department questions and requests and manage processes for proactively sharing of information with stakeholders.

• Help to establish and monitor team Goals, Objectives and Key Results, and report out results and achievements, next steps, and support required at an executive level.

• Support change management, and monitoring of team operations to ensure we remain well-managed and consistent in our processes and monitor execution of AOR owned internal controls.

• Oversee team governance structure and operating model including resource planning, Audit Team interaction model, project/initiative tracking and prioritization (i.e. managing backlog, identifying and resolving blockers and cross-team dependencies) for Government Relations and Operations Management.

• Define and execute Government Relations and Operations Management routines, including, but not limited to administration of strategy meetings, team ceremonies, and other team gatherings.

• Supervise and coordinate work assignments amongst team members. Provide timely feedback, on-the-job training, and coaching to audit staff and direct reports.

The person will:

• Exhibit a proven track record of process management, bringing the ability to quickly put structure in place to manage the work.

• Adapt to change, embrace bold ideas, and be intellectually curious.

• Leverage the power of data analytics and further your technical skills to build a rich understanding of data, innovation, and technical knowledge.

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

• Demonstrate learning agility to adapt to changing demands.

• Display strong consulting and collaboration skills.

• Possess a continuous improvement mindset and openness to new initiatives as well as demonstrate critical thinking.

• Exhibit a relentless focus on quality and timeliness.

• Possess a passion for coaching and investing in the betterment of your team. Lead through change with candor and optimism.

• Create energy and an environment that fosters trust, collaboration, and belonging, making it easy to attract, hire, and retain top talent.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 7 years experience in auditing, data analytics, compliance, project management or a combination

• At least 2 years of experience in people management

Preferred Qualifications:

• 9+ years of professional work experience

• 3+ years of experience in Process Management, Risk Management, Product Management, or a combination

• At least 4 years of experience in people management

• Proficient in MS Office or Google Suite

• Experience planning ahead and managing time effectively

• Excellent written and verbal communications

• Excellent organizational skills

This role is hybrid meaning associates typically spend about half of their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise-wide virtual work days. Tuesday, Wednesday, and Thursday are in-person days for associates to spend time together working in our beautifully- designed team areas.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.