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Key responsibilities:
Providing high quality customer service by responding to telephone and email inquiries, requests and problems;
Answering calls in foreign languages on a variety of products and services;
Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;
Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;
Entering and modifying customer data in IT systems;
Maintaining positive relationships with clients.
Requirements:
Fluency in English and Norwegian;
Readiness to work fulltime from Monday to Friday from 8 a.m. to 4 p.m.
Excellent communication and interpersonal skills;
Analytical skills;
Good PC skills;
Customer Service experience is a plus.
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