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US Bank Junior Customer Service Representative English 
Poland 
765086019

25.06.2024

Key responsibilities:

  • Providing high quality customer service by responding to telephone and email inquiries, requests and problems;

  • Answering calls in foreign languages on a variety of products and services;

  • Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;

  • Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;

  • Entering and modifying customer data in IT systems;

  • Maintaining positive relationships with clients.

Requirements:

  • Fluency in English and Norwegian;

  • Readiness to work fulltime from Monday to Friday from 8 a.m. to 4 p.m.

  • Excellent communication and interpersonal skills;

  • Analytical skills;

  • Good PC skills;

  • Customer Service experience is a plus.

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