US Bank Junior Customer Service Representative English 

Poland 

765086019

Key responsibilities:

• Providing high quality customer service by responding to telephone and email inquiries, requests and problems;

• Answering calls in foreign languages on a variety of products and services;

• Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;

• Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;

• Entering and modifying customer data in IT systems;

• Maintaining positive relationships with clients.

Requirements:

• Fluency in English and Norwegian;

• Readiness to work fulltime from Monday to Friday from 8 a.m. to 4 p.m.

• Excellent communication and interpersonal skills;

• Analytical skills;

• Good PC skills;

• Customer Service experience is a plus.

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