NICE Senior Automation Engineer Robotics 

India, Maharashtra, Pune 

764905895

Position reports on a day-to-day basis to Product Service Manager

How will you make an impact?

• Knowledge of NICE solution – APA/NEVA
• Work directly with Sales, Project Manager, Customers, and other engineers divisions directly as a single point of contact in the region to lead APA implementations.
• Understand project scope, define the design and provide high level estimation of effort involved.
• Ensure that all components of the technical architecture are properly installed and integrated.
• Provide technical support and technical quality control throughout all stages of the project.
• Assist in the requirements specification for product and automation deployment.
• Designing automation processes as per the operational needs of an organization.
• Scripting and coding to resolve integration challenges.
• Reviewing the code and the design and providing expertise in the development, and integration of systems.
• Configuring new automation with efficient and easily understandable automation solutions.
• Assist in the design and development of user interface functionality and the implementation of workflow rules.
• Documenting the automation procedures.
• Provide technical best practice for implementations, coach the customers and partners to become Center of Excellence for NICE APA automation.
• Participate in transferring technical knowledge to the customer.
• Assist the users during production roll out.
• Communicate with product engineering about customer technical feedback on implementation of product related enhancement and fixes.
• Consistently demonstrates creativity and problem-solving skills.
• Maintain regular communication and updates to customers and Internal Stake Holders throughout the project.
• Ability to articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form.
• Provide coaching and mentorship support (when necessary) to team members.
• Manage time effectively and efficiently.
• Other roles and responsibilities may be assigned on an as needed basis.​

Candidates must have a minimum of 4+ years of proven experience in the following areas, along with a degree in Computer Science, Engineering, or an equivalent technical field:

• Demonstrated ability to design and configure features using a variety of technical skills (e.g. SQL-based data conversions, UI, etc.).
• Experience with a call center environment and technology including CRM Systems, Web applications, dialers, CTI, terminal emulators.
• Experience working as part of a team on large-scale IT customization and implementation projects, with the ability to translate customer business requirements into functional and technical designs. Proficient in Object-Oriented Design and database queries.
• Background and working knowledge of programming in Java, JSP, C, C#, C++, Python, SQL queries, and VB. Familiarity with HTML coding and web development technologies such as JavaScript, jQuery, Angular, Node.js, React, etc
• Experience working with operating system platforms, including Linux, Windows Servers, and virtual environments.
• Experience working on cloud technologies – AWS, Azure, Kubernetes, dockers etc.
• Experience on web services.
• Demonstrated experience of defining the architecture and software design.
• Familiarity with business rules and Boolean logic.
• Experience in leading a team for project delivery.
• Excellent analytical and debugging skills.

• 
  High customer service orientation.
  • Well represents NICE in front of customers, both verbally and in writing.
  • Can express themselves appropriately both verbally and in writing.
  • Handles conflicts effectively and can resolve them.

Technology related skills

• 
  Is able to learn and adapt a new technology independently and fast.
  • Can identify solutions even when not all technical information and data are available.
  • Works methodologically and follows the process.

You will have an advantage if you also have

• Nice experience – advantage
• NICE APA Certification preferred.
• Experience and certification in any Automation tools in the market.

Tech Manager
Individual Contributor