Snowflake SERVICE DELIVERY MANAGER 

Australia, Victoria, Melbourne 

764397701

AS A SERVICE DELIVERY MANAGER, YOU WILL:

• Own, manage and communicate the operational relationship with assigned clients

• Effectively transition from Services sales to project delivery through handover

• Have a focus on details and operational rigor

• Ability to manage many parallel projects and contribute to sales cycles

• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives

• Lead internal and client meetings with thorough documentation and rigorous follow-up

• Manage client and project documentation, communications, meetings and required meeting follow-ups

• Track metrics around infrastructure performance and service requests

• Continually seek to improve

• Prepare and present service reports to clients

• Create, implement and track relationship roadmaps

• Help create and execute on the overall vision for service delivery and client satisfaction

• Determine areas for process improvements within both the client and Snowflake

• Work with key stakeholders to implement and document

OUR IDEAL SERVICES DELIVERY MANAGER WILL HAVE:

• 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

• Strong planning and organizational skills, ability to execute and oversee the delivery of multiple projects while maintaining high standards.

• Excellent communication and client-facing skills.

• A strategic mindset with a focus on operational rigor and execution.

• Expertise in monitoring and improving service delivery processes and performance metrics.

• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

• Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:

• Unique opportunity to work on a truly disruptive software product

• Get unique, hands-on experience with bleeding edge data warehouse technology

• Develop, lead and execute an industry-changing initiative

• Learn from the best! Join a dedicated, experienced team of professionals.