JPMorgan Human Resource Change Management Readiness Lead 

United States, Ohio, Columbus 

763541400

As a Change Management Lead within the HR Change Management & Readiness team, you will play a pivotal role in delivering these experiences by helping customers prepare for and adopt operational and behavioral changes to people, process and technology while managing their everyday HR activities.

Job responsibilities

• Accountable for one or more products and/or a Portfolio; know your product(s) end to end and be an expert in the customer experience: know the pain points, business problems and desired outcomes, be well-versed in the data/metrics and continually review feedback
• Be in lock step with your aligned Product Manager(s); actively understand and provide input into prioritization of the product roadmap and scope of technology enhancements, process improvements, or other change initiatives within aligned products
• Responsible for delivering all elements of change and readiness work for Products and/or Portfolio – from impact assessments and stakeholder mapping to development and execution of plans – managing the team to ensure activities are completed effectively and efficiently, working with readiness partners and socializing with key senior leaders and other stakeholders along the way
• Provide content and messaging direction to other HR partner teams (e.g., Communications, Learning, Knowledge Management) and validate through testing
• Knowledge-share across our community to help mitigate cross-impacts, risks and gaps
• Partner with the Product team to course-correct and/or reinforce changes based on adoption metrics and end user feedback

Required qualifications, capabilities and skills

• 7+ years of experience supporting and leading change management and communication efforts, providing consulting or strategy expertise on cross-business and/or global initiatives; able to lead teams and through influencing
• Able to work globally and locally, with experience navigating regulatory environments and regional/local nuances
• Partner-oriented and data driven, able to ask questions, work on multiple tasks in parallel and connect dots – delivering fresh ideas and flawless execution
• Able to synthesize information clearly and concisely, tailoring communications and resources to effectively meet the needs of customers and stakeholders
• Drive action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome
• Execute diligently and efficiently even under tight time constraints; consistently overcome obstacles to completion, raising issues as needed along the way
• High proficiency in Excel, Word, Jira and PowerPoint; Tableau, Figma, MS Project & Visio are welcome additions