Capital One Senior Project Manager - Airport Lounge 

United States, Texas, Plano 

761796368

Plano 2 (31062), United States of America, Plano, Texas Senior Project Manager - Airport Lounge

General Responsibilities:

As a Sr Associate, Project Manager you will:

• Oversees day-to-day operations of Airport Lounge location(s) and ensure the highest level of guest satisfaction and service standards

• Monitors guest feedback and satisfaction metrics, implementing improvement initiatives based on trends

• Monitors financial performance and identifies strategies to increase efficiencies

• Develops and implements policies, procedures and standards to enhance guest satisfaction and streamline operations

• Maintains relationships with vendors, suppliers and partners to ensure quality products and services

• Handles quality controls issues and resolves complaints or issues promptly

• Ensures a high level of customer service by leading and motivating the hospitality team plan, design, manage and execute project operations plans. This activity includes management through planning, implementation and execution.

• Conduct regular meetings with the project operations team. Document progress and report to stakeholders on project status

• Exhibit a proven track record of operations management and the ability to quickly put structure in place to manage the project work

• Partner with operations teams to provide strategic and tactical thought partnership to effectively drive project work

• Identify ways to improve and streamline business and operations processes

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes

• Demonstrate organizational agility to adapt to changing demands and drive operational efficiencies

• Display strong consulting and collaboration skills

• Manage relationships with third party operations partners to ensure desired intent is executed

• Serve as the voice of the customer and champion elevating and documenting in-person guest experience related procedures.

• Work on medium to large-scale complex, cross-departmental projects that have a direct impact on the company

• Forge relationships with key stakeholders to ensure delivery of programmatic commitments

• Demonstrate that they can improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• This is a Client Facing, Operations oversight role and the expectation is 4 to 5 days a week in the actual operation (airport lounge)

• Traveling up to 60%

An associate whose role requires them to be out in the field for sales, customer or site visits on a regular basis.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Hospitality Management

Preferred Qualifications:

• College Degree

• 5+ years in Hospitality Industry on a management level

• 2+ years of Project Management experience

• 1+ years of People Management experience

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.