Capital One Principal Project Manager - Airport Lounge On-Site DCA 

United States, Virginia, Arlington 

187217921

Center 1 (19052), United States of America, McLean, Virginia Principal Project Manager - Airport Lounge (On-Site: DCA)

As a Principal Associate, Project Manager you will:

• Oversees day-to-day operations of an Airport Lounge location and ensure the highest level of guest satisfaction and service standards

• Monitors guest feedback and satisfaction metrics, implementing improvement initiatives based on trends

• Monitors financial performance and identifies strategies to increase efficiencies

• Develops and implements policies, procedures and standards to enhance guest satisfaction and streamline operations

• Maintains relationships with vendors, suppliers and partners to ensure quality products and services

• Handles quality controls issues and resolves complaints or issues promptly

• Ensures a high level of customer service by leading and motivating the hospitality team

• Plans, designs, manages and executes project operations plans. This activity includes management through planning, implementation and execution.

• Conducts regular meetings with the project operations team. Document progress and report to stakeholders on project status

• Exhibits a proven track record of hospitality management and the ability to quickly put structure in place to manage the project work

• Partners with operations teams to provide strategic and tactical thought partnership to effectively drive project work

• Identifies ways to improve and streamline business and operations processes

• Demonstrates outstanding communication, team orientation, and organization, while also possessing relationship management expertise, influencing capabilities, and problem solving

• Adapts quickly to changing environments and operational demands while driving operational efficiencies

• Displays strong consulting and problem solving skills to improve the operation's position, drive innovation, and increase efficiency

• Manages relationships with third party operations partners to ensure desired intent is executed

• Serves as the voice of the customer and champion elevating and documenting in-person guest experience related procedures

• Works on medium to large-scale complex, cross-departmental projects that have a direct impact on the company

• Forges relationships with key stakeholders to ensure delivery of programmatic commitments

• Demonstrates ability to improve processes and deliver well managed and scalable solutions and intent resulting in flawless and sustainable execution

An associate whose role requires them to be out in the field for sales, customer or site visits on a regular basis.

Role Expectations:

• This is an on-site, in-person role at one of the Capital One Airport Lounges (Location: DCA)

• Note - this is a Client Facing, Operations Oversight role. The expectation is for this candidate to be physically present in the operations (airport lounge) 4 to 5 days a week. Candidates will have the opportunity for flexible working hours and shifts.

• Travel may be required (<10%)

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 4 years of experience in Hospitality Management

Preferred Qualifications:

• College Degree

• 5+ years in Hospitality Industry on a management level

• 2+ years of Project Management experience

• 1+ years of People Management experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.