Microsoft Technical Support Advisor- EndPoint Protection Security Compliance 

Taiwan, Taoyuan City 

760061268

Required/Minimum Qualifications

• 4+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • ORBachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years system development, network operations, software support, IT,consultingor technical troubleshooting experience
  • OR equivalent experience.
• 3+ years prior product, customer support and/or technical support experience.

• 3+ Years experience in Azure Cybersecurity Technologies, especially around End Point Protection (EP), and Infrastructure Solutions

• 2+ Years of experience working with Antivirus, EDR and XDR solutions (Defender for Endpoint and integrations with the rest of the Defender suite).

• Prior exposure to internal and external escalation management, offering a good customer experience.

Other requirements:Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under export control regulations, potentially under the U.S. International Traffic in Arms Regulations or Export Administration Regulations, the EU Dual Use Regulation, and/or other export control regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, U.S. permanent residency, or other protected status (e.g., under 8 U.S.C. § 1324b(a)(3)) for assessment of eligibility to access the export-controlled information. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Lawful permanent residents, refugees, and asylees may verify status using other documents, where applicable.

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or Preferred Qualifications

• 5+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
  • ORBachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years system development, network operations, software support, IT,consultingor technical troubleshooting experience
  • OR equivalent experience.
• 4+ years prior product, customer support and/or technical support experience.

• Proficient experience communicating with internal or external stakeholders

• Microsoft Technologies (preferably MS SC-200 Security Operations Analyst Certification).

• Ability to analyze complex data logs and identify critical errors to provide a clear solution for each scenario.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until May 12th, 2025.

Readiness Development

• optimizethe curriculum by reducing the delivery time or enhancing the material. Contributes to the creation and implementation of readiness plans and content in collaboration with various stakeholders (e.g.Supplier Delivery Managers [SDMs], Delivery Partner Managers [DPMs], Managers of Delivery teams, product engineering team). Performs technical mentoring of others to share technicalexpertise. Serves as subject matter expert in specific area (e.g., performance, connectivity) and displays readiness for area globally.

Case Management (Delivery Excellence)

• . Ensures progression of cases to help solve increasingly complex technical issues. Acts as case escalation point for engineers to unblock servicing and escalation processes.Ensures team members have access toappropriate resources

• a timely

Supportability Activities

• a timelyfashion. Collaborate with various stakeholders (e.g.Supplier Delivery Managers [SDMs], Delivery Partner Managers [DPMs], Managers of Delivery teams, product engineering team) to drive various improvements thatimpactquality and efficiency.

Process Improvement

• appropriate impactedaudiences, and makes recommendations on how to fix it. Improves existing troubleshooting workflows and may partner with engineers to develop new troubleshooting tools. Generates process improvement ideas by analyzing trends (e.g., case types, volumes). Proposes revisions to process and policy KBs to address pain areas for customers and advocates. Evangelizes processes andprocess

• Embody our