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Apple Retail Contact Center Coaching Manager United States, Texas, Austin 75979657
11.03.2025
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Description
Responsibilities include the following:- Analyze and evaluate behavioral attainment data at the network, site and leader level- Develop Coaching strategies and solutions for key behavioral focus areas- Lead the creation of Coaching solutions for network behavioral change and improvement- Drive and support the design and implementation of leadership programs
Minimum Qualifications
- 3 years of experience leading and managing a team of direct reports or experience as a Manager or Senior Manager in an Apple Retail Store
- Inspiring leadership skills with a record of building and maintaining. High-achieving teams
- Experience assessing learning needs and identifying performance and behavioral gaps.
- Expert in adult learning principles and instructional design techniques, design framework
Preferred Qualifications
- Successful record of building trust and strong business partnerships
- Expertise in leading others through projects
- Ability to deal with ambiguity and perform with minimal oversight or direction
- Ability to work efficiently under deadline with numbered projects on hand
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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