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Amazon Support Engineer Operations Technology Solutions OTS Australia, Victoria, Melbourne 759740755
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About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What’s on Offer
- Competitive compensation packages including comprehensive health insurance and paid mobile phone allowance.- Casual dress code - This is a site based role, dress is casual. Most of us rock jeans, t-shirts, safety shoes and at times a neon safety vest, but you can wear what you like as long as it meets safety requirements!Key job responsibilities- Return Merchandise Authorization (RMA) and repair process for devices under warranty.
PREFERRED QUALIFICATIONS
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
- Experience explaining complex IT concepts to non-technical stakeholders.
- Experience managing high priority projects.
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