Amazon Support Engineer Operations Technology Solutions OTS 

Australia, Victoria, Melbourne 

211975574

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.What’s on OfferCompetitive compensation packages including comprehensive health insurance and paid mobile phone allowance.Casual dress code - This is a site based role, dress is casual. Most of us rock jeans, t-shirts, safety shoes and at times a neon safety vest, but you can wear what you like as long as it meets safety requirementsKey job responsibilities
Level 1 technical support for fulfillment center operations, covering a multitude of technical disciplines across multiple sites, ensuring infrastructure networking and computing systems remain available during production hours.Troubleshooting of IT equipment, such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
Return Merchandise Authorization (RMA) and repair process for devices under warranty.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service