Bank Of America Centralized SB- Sales Manager 

United States, Texas, Plano 

758845584

Job Description:

Job Description:

Responsibilities:

• Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.
• Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.
• Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.
• Ensures complete and efficient customer interactions.
• May participate in data collection and simple analysis.
• Identifies process improvement opportunities
• Partners with other lines of business to optimize growth

Skills:

• Customer and Client Focus
• Oral Communications
• Performance Management
• Influence
• Issue Management
• Risk Management
• Talent Development
• Written Communications
• Coaching
• Drives Engagement
• Recruiting
• Workforce Analytics

Required Qualifications:

• Customer and associate focused and have the ability to motivate and create enthusiasm
• Strong interpersonal and communications skills
• Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills
• 3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position
• Ability to work effectively in a fast-paced environment with aggressive goals
• Significant experience with general Small Business Banking products and clients

Desired Qualifications:

• 3-5 years experience sales experience with Small Business Banking clients and products
• Significant and consistent success exceeding goals in a call center sales environment
• General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities

1st shift (United States of America)