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Bank Of America Centralized SB- Sales Manager 
United States, Texas, Plano 
758845584

18.11.2024

Job Description:

Job Description:

Responsibilities:

  • Monitors calls focusing on coaching performance development, product knowledge, professionalism, and sales skills.
  • Coaches, trains and develops associates with a focus on improving associate ability to assess client needs and recommend appropriate product solutions while driving breakthrough client delight.
  • Delivers performance reviews to assess strengths and development needs while providing real time feedback and opportunities for growth.
  • Ensures complete and efficient customer interactions.
  • May participate in data collection and simple analysis.
  • Identifies process improvement opportunities
  • Partners with other lines of business to optimize growth

Skills:

  • Customer and Client Focus
  • Oral Communications
  • Performance Management
  • Influence
  • Issue Management
  • Risk Management
  • Talent Development
  • Written Communications
  • Coaching
  • Drives Engagement
  • Recruiting
  • Workforce Analytics

Required Qualifications:

  • Customer and associate focused and have the ability to motivate and create enthusiasm
  • Strong interpersonal and communications skills
  • Team player who is self-motivated, has a sense of urgency, looks for process improvements and has strong organizational skills
  • 3-5 years experience of Small Business B2B sales experience in a leadership position and/or consistently exhibited high performance against goals in a Small Business sales position
  • Ability to work effectively in a fast-paced environment with aggressive goals
  • Significant experience with general Small Business Banking products and clients

Desired Qualifications:

  • 3-5 years experience sales experience with Small Business Banking clients and products
  • Significant and consistent success exceeding goals in a call center sales environment
  • General knowledge of Small Business products including Merchant services, deposits, Card, and online self service capabilities
1st shift (United States of America)