Amazon Business Analyst Customer Service 

India, Karnataka 

758446839

Key job responsibilities
Key Responsibilities:• Develop SQL queries to retrieve data involving complex business logics
• Build automated reports on Excel & visualization tools
• Build and maintain recurring metrics and reports
• Ad hoc data retrieval and analysis using relational databases, Excel and other data management systems to fetch raw data and analyze it to develop insights to solve business problems
• Conduct deep dives to identify business performance trends, customer pain points and potential opportunities for reducing defects & costs, whilst maintaining high bar on Customer Experience
• Support program managers during large scale feature, product and business launches
• Plan and execute multiple projects, collaborating cross functionally/geographically
A day in the life

- 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
- Bachelor's degree or equivalent
- Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages
- Experience with SQL

- Experience using very large datasets