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Key job responsibilities- Manage high severity incidents independently until resolution.
- Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
- Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects
- Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.- Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.
- Proactively and independently leads the strategic direction of area of ownership or project.
- Effectively completes several concurrent complex activities and executes on projects with minimal direction.
- Bachelor’s degree in computer science, computer engineering or related technical discipline.
- 2+ years experience in 24/7 online environment with rotational on-call duties and real-time live-system responsibility.
- 2+ years experience as an Integration Support Engineer
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