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Manage high severity incidents independently till resolution.
Understands platform architecture (at a high-level), API documentation, and troubleshooting techniques.
Work closely with product managers, product designers, and engineering to lead or contribute to large-scale projects
Act as a trusted advisor to partners in developing and prioritizing comprehensive, data-driven tool improvement requests and raise core problems to our Engineering and cross functional partners.Independently frames issues and translates them into actionable insights, with minimal guidance or input from manager.
Proactively and independently leads the strategic direction of area of ownership or project. Effectively completes several concurrent complex activities and executes on projects with minimal direction.
- Bachelor’s degree in computer science, computer engineering or related technical discipline.
- 5+ years experience in 24/7 online environment with rotational on-call duties and real-time live-system responsibility.
- 5+ years experience B2B standards, including cXML, EDI(X12 and EDIFACT) and others.
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