Cisco Partner Success Manager 

Italy, Lazio, Rome 

756826300

What You'll Do

As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:

• Enabling key Partners to own the adoption of Cisco Software through available programs.

• Supporting partners in delivering Success Programs and initiatives with theircustomers, andproviding insights to optimize these programs.

• Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.

• Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.

• Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.

• Managing services andservice

Who You'll Work With

You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).

Minimum qualifications:

• Experience with development and execution of adoption plans across technology portfolio (e.g.Security, Observability, Networking)

• years of Partner enablement including software adoption across Partner ecosystem/building servicepropositions

• Experience of building and driving strongrelationships

• Experience leadingvirtual

• Experience with recurring revenue concepts,marginand attrition.

• Italian language proficiency