Citi Group Service Desk Relationship Manager - Commercial 

United Arab Emirates, Dubai, Dubai 

756097452

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do

The overall objective is resolving issues with clients’ portfolios to enhance complete satisfaction.

• Calls on clients to deepen relationships and proactively owning, responding to and anticipating any future needs, roadblocks or risks, leveraging internal resources to assist where necessary
• Working closely with Product specialists and subject matter experts across the bank to structure customized solutions that meet clients’ unique needs
• Identifies cross-sell opportunities to deepen and increase share of wallet
• Identifying and pursuing new clients aligned with Citi Commercial Bank’s value proposition
• Ensuring deals are structured to balance risk and reward, so teams’ incentives align with acting in the clients’ interests
• Actively protects Citi’s assets and reputation by being the first line of defence from credit risk management perspective
• Ensures compliance with regulatory requirements and Citi's policies / guidelines at all time

What we’ll need from you

• 2-5 years relevant experience
• Good understanding and knowledge of commercial banking products and process
• Demonstrates intermediate knowledge of credit skills and Early Warning Detection
• Demonstrates intermediate understanding of accounting principles, financial modeling and financial statement analysis
• Maintains contact with key stakeholders to proactively seek input as appropriate
• Able to anticipate client requests/needs and resolves queries in a timely manner, leveraging internal resources
• Must have a sharp business development focus and demonstrative innovative approaches
• Demonstrates professionalism by being reliable, actively contributing in meetings, asking questions and challenging ideas

Time Type:

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