Red hat Technical Support Engineer 

Brazil 

755487549

What you will do

• Provide technical support to Red Hat's enterprise customers, mainly for Americas markets, for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat

• Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

• Maintain a commitment to providing a premium experience for Red Hat's customers

• Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge database while working on customer issues

What you will bring

• Bachelor’s or higher degree in a technical field, preferably in engineering or computer science

• Excellent written and verbal communication skills in English

• 3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider

• Experience with Docker, Kubernetes, Containers and Open vSwitch

• Experience with developer workflows, continuous integration (CI) like Jenkins and continuous deployments paradigms

• Excellent troubleshooting skills; passion for problem-solving; passionate about open source technology

• Ability to communicate clearly and concisely to customers with various levels of technical experience

• Experience with Linux operating system installation, configuration, upgrade, and maintenance is a plus.

• Knowledge of Red Hat Enterprise Linux internals like DNS/RSyslog, Networking concepts (TCP/IP) is an advantage.