Orcaai Technical Operations Specialist 

Israel, Tel Aviv District, Tel Aviv-Yafo 

754359328

Our technology empowers Captains and Officers on the bridge with real-time, accurate environmental data, enabling them to make critical decisions confidently. By harnessing AI and innovative tools alongside existing infrastructure, we're charting a new course in marine transportation.

Responsibilities

• Provide technical know-how and best practices to ensure proper installation of the Orca AI system. You will own and monitor installations from the start to resolution
• Analyse and troubleshoot incoming technical issues from our customers/ fleets via Email
• Work closely with the R&D, Customer Success, and technical service providers to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
• Provide timely information to customer-facing teams to improve overall customer satisfaction
• Create and improve internal knowledge base articles
• Work directly with management to create and improve current support procedures

Requirements

• Technician / Practical engineer degree
• Minimum of 3 years of experience in global technical support.
• Maritime professional background – advantage
• Ability to independently comprehend and resolve technical issues
• Experience working with ticketing and support systems – Advantage
• Excellent communication and problem-solving skills
• Excellent English – both written and spoken – must
• Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability.
• Creative thinker
• Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary.

We work 4 days a week from our offices in Tel Aviv.