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Orcaai Technical Operations Specialist 
Israel, Tel Aviv District, Tel Aviv-Yafo 
754359328

27.08.2024

Our technology empowers Captains and Officers on the bridge with real-time, accurate environmental data, enabling them to make critical decisions confidently. By harnessing AI and innovative tools alongside existing infrastructure, we're charting a new course in marine transportation.

Responsibilities

  • Provide technical know-how and best practices to ensure proper installation of the Orca AI system. You will own and monitor installations from the start to resolution
  • Analyse and troubleshoot incoming technical issues from our customers/ fleets via Email
  • Work closely with the R&D, Customer Success, and technical service providers to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
  • Provide timely information to customer-facing teams to improve overall customer satisfaction
  • Create and improve internal knowledge base articles
  • Work directly with management to create and improve current support procedures

Requirements

  • Technician / Practical engineer degree
  • Minimum of 3 years of experience in global technical support.
  • Maritime professional background – advantage
  • Ability to independently comprehend and resolve technical issues
  • Experience working with ticketing and support systems – Advantage
  • Excellent communication and problem-solving skills
  • Excellent English – both written and spoken – must
  • Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability.
  • Creative thinker
  • Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary.

We work 4 days a week from our offices in Tel Aviv.