Our technology empowers Captains and Officers on the bridge with real-time, accurate environmental data, enabling them to make critical decisions confidently. By harnessing AI and innovative tools alongside existing infrastructure, we're charting a new course in marine transportation.
Responsibilities
- Provide technical know-how and best practices to ensure proper installation of the Orca AI system. You will own and monitor installations from the start to resolution
- Analyse and troubleshoot incoming technical issues from our customers/ fleets via Email
- Work closely with the R&D, Customer Success, and technical service providers to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
- Provide timely information to customer-facing teams to improve overall customer satisfaction
- Create and improve internal knowledge base articles
- Work directly with management to create and improve current support procedures
Requirements
- Technician / Practical engineer degree
- Minimum of 3 years of experience in global technical support.
- Maritime professional background – advantage
- Ability to independently comprehend and resolve technical issues
- Experience working with ticketing and support systems – Advantage
- Excellent communication and problem-solving skills
- Excellent English – both written and spoken – must
- Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability.
- Creative thinker
- Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary.
We work 4 days a week from our offices in Tel Aviv.