Job responsibilities
- Build out the Client Success function for Chase Media Solutions
- Lead a team of client success managers and associates to deliver excellent service to clients
- Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
- Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
- Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
- Implement approach to resolving client issues and escalations
- Develop and maintain a strong understanding of key vertical market trends and customer opportunities
- Represent Chase Media Solutions at events and serve as a brand and business ambassador
Required qualifications, capabilities, and skills
- 5+ years of account management experience within the digital media or performance marketing industry
- 2+ years of account management leadership experience
- Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
- Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
- Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
- Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
- Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Preferred qualifications, capabilities, and skills
- Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel