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JPMorgan Account Specialist II - Banker Support Card 
Philippines, Quezon City 
753129726

27.03.2025

Job responsibilities

  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our bankers
  • Communicates with bankers in a metrics driven-environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

  • Minimum of 2 years of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma or GED required

Preferred qualifications, capabilities, and skills

  • Ability to multitask using a computer and simultaneously provide banker support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working financial institution
  • Have a passion for helping people by solving problems, presenting, and explaining solutions

Work schedule

  • Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.
  • This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
  • You will be required to attend training onsite, regardless of your work location.