JPMorgan Business Support Management - Expense Processing Specialist II 

Philippines, Quezon City 

136121064

As a Business Support Management - Expense Processing Specialist II within our dynamic and growing team, you will be responsible for Commercial Banking invoice submissions related to sponsorships and donations, expense report processing, and other travel related functions. You will have the opportunity to become a subject matter expert in Ariba and SmartApproval, ensuring compliance with Quality Control requirements and providing exceptional customer service. This role offers the chance to work in a fast-paced environment, requiring a high degree of judgement, attention to detail, and the ability to work cooperatively with others.

Job responsibilities:

• Complete due diligence requirements and processing all invoices relating to CB sponsorships and donations
• Become Ariba and SmartApproval subject matter experts
• Ensure compliance with QC requirements for all work produced
• Process expenses in Concur in accordance with the firm’s travel and expense policies
• Link corporate cards, expense reconciliations
• Assist with integration of acquired practices into existing Concur expense processes
• Assist with answering general end user inquiries and ad hoc projects as needed
• Ensure quality customer service and customer satisfaction related to inquiries from both internal and external sources
• Produce high quality accurate reporting around required metrics
• Maintain confidential data, enforce internal controls, and comply with policies and procedures
• Apply good judgement to escalate issues and research findings to ensure accuracy of work product

Required qualifications, skills, and capabilities:

• Bachelor’s degree or equivalent
• Ability to respond to multiple high-priority requests concurrently, keeping all stakeholders updated of status
• Exceptional attention to detail, highly organized and keeping close track of progress
• Ability to work cooperatively with others in a dynamic, fluid, fast-paced environment
• Ability to be discrete and maintain confidentiality on a wide range of issues
• Knowledge of MS Outlook, MS Suite (PowerPoint, Excel, Word)
• Intermediate to Advanced Excel skills
• Strong interpersonal, analytical, prioritization, and communication skills
• Commitment to customer service and ability to work in team-oriented environment

Preferred qualifications, skills, and capabilities:

• Experience in a travel & expense system (i.e., Concur, CWT, etc.), finance or similar business function is a plus
• Highly comfortable with learning and adapting to new technologies
• Strong interpersonal, analytical, prioritization, and communication skills