Cisco Customer Delivery Engineering Technical Leader 

India, Karnataka, Bengaluru 

75232225

JOB DESCRIPTION: CUSTOMER DELIVERY ENGINEERING TECHNICAL LEADER - SPTG

What Will You Do and Who You Will Work With?

Role & Responsibilities:

Your crisis management skills and ability to handle critical customer issues/problems are second to none. You strive to be an IOS-XR Technical Leader that would be driving escalations and projects within the business unit and to be part of several engineering and Technical Content Delivery activities. You will work on problems of wide scope and high complexity where analysis of situations or data requires a review of identifiable factors.

Who You Are:

Essential Skills

· Bachelor's degree (BE or BS) in Computer Science or a related technical field, or equivalent experience. 12+ years of technical experience in Service Provider and Data Center technologies.

· Proficiency in analysing, configuring, and troubleshooting Cisco XR Products deployed in medium and large enterprise/SP networks.

· Demonstrated significant analytical and troubleshooting skills, including crisis management abilities, and proficiency in handling critical customer issues/problems.

· Exceptional software debugging skills, with a strong aptitude for troubleshooting.

· In-depth Knowledge of Routing Protocols BGP, MPLS, OSPF, ISIS, VLANs, VPC, Wireless, Switching, IOS-XR, NXOS.

· Deliver technology/product training and intellectual property material as necessary, including mentoring other engineers.

· Ability to work independently, as this position only receives minimal supervision with no instruction on routine work and general instruction on new assignments.

· Automation Skills – Python Scripting, AI/ML, YAML, Docker and Kubernetes.

· Proven crisis management skills; Consultative communication skills.

· Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.

· Strong consulting & client-facing skills to include multi-functional influence, external and internal consulting

Extended Skills

• You are a trusted resource in the areas of IOS-XR, IOS-XE, NXOS, SONiC and its underlying platforms (ASR9000, Cisco 8000, NCS5500, CRS, NCS520, NCS540, & Nexus 3K,9K,5K, and 7K switches) and technologies (Routing & Switching protocols, BNG, ISG, SDWAN, Datacenter technologies and related capabilities).

• Data Center Layer 2 overlays for example VXLAN, EVPN. Layer 2 security features for example port security, MACsec, ACL, private VLANs. Layer 3 Overlay Protocols (OTV, LISP). Network management protocols for example PTP, NTP, DNS, DHCP

• Expert level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP)

• Basic understanding of Software defined networking.

• You can independently solve problems in broad, complex, and unique networks with mixed protocols in high end routing environments for our largest customers.

• You will provide support to engineers from multiple teams as well as the field and aids them in problem resolution.

• You provide input to Engineering and product organizations on future product development.

• You act as a focal point for large account network problem resolution and provide technical leadership for Critical Accounts.

• You provide systems/product training in written and presentation form, such as chalk talks, web pages, white papers, Tech Zone and Cisco Support Community participation, Cisco Live, EBCs, etc.

• Knowledge of large-scale Service provider network and Data Center Switch Fabric Architectures

• You effectively utilize lab setups to debug broad and complex problems and submit complete bug reports while monitoring reports of other engineers for quality.

• You provide input to Engineering and product organizations on future product development.

• You lead the creation of intellectual capital through written documents and machine consumable scripts and signatures that enables faster issue identification and resolution

Emerging Skills

• CCIE SP/RS/EI, DevNet, RedHat certification is a plus

• Public / Private Cloud experience and knowledge. [ AWS, Azure]

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