Truist HR Product & Service Manager - ServiceNow 

United States, Georgia, Atlanta 

751110454

Regular or Temporary:

English (Required)

1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Work with Human Capital Solutions, Enterprise Technology and other functional leaders to set a strategy and a vision consistent with priorities for our teammate experiences and ServiceNow solution.
• Develop a product mindset that is focused on delivering the needs of the business, often identifying needs before they are asked, and looking for optimization improvements on already-established processes. Develop and nurture relationships with COE Owners to understand their needs and prioritize capability enhancements.
• Defineand document end-to-end system improvements based on analysis to increase the workforce and stakeholder satisfaction with the ServiceNow HR solution. Creates and maintains the product roadmap for assigned area(s) in alignment with the product portfolio vision.
• Conductteammate life-cycle and HR specific process workshops (e.g.,onboarding/off-boarding,Talent Acquisition, Payroll, Benefits) to obtain functional requirements.
• Establishuser journeys and create user stories to support the design and configuration.
• Developdetailed implementation plans for deploying capabilities (ServiceNow HR), including establishing key milestones, points of value, and high-level architecture.
• Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and product capabilities.
• Lead their delivery team’s priorities in PI planning, sprint planning, and other agile ceremonies; aligned to larger experience platform priorities and vision defined by product management.
• Stay up to date on new features and capabilities, advise partners in our centers of expertise on new and emerging capabilities.
• Ensures overall delivery of business value and business adoption of solutions.

QUALIFICATIONSRequired Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. BS/BAin Business, Management Information Systems, Computer Science or similar area.
2. 7+years in large-scale technical business analysis and project management.
3. Previousexperience implementing ServiceNow [HR] Enterprise.
4. 3+years of experience hands on and managing ServiceNow HR configuration, implementation and integrations (including Workday).
5. Provenexperience in a dynamic product management role overseeing all elements of the product development lifecycle.7. Highlyflexible, able to prioritize multiple projects and deadlines to execute well in a fast-paced, rapidly evolving organization.
8. Advanceddesktop application skills (Excel, PowerPoint) and strong understanding of SaaS solution RFP, implementation, and ongoing management.
9. Excellentinterpersonal skills to communicate with colleagues and executives alike.
10. Hardworking, self-motivated individuals who are comfortable handling ambiguity and able to successfully complete tasks within deadlines with limited supervision.

Preferred Qualifications:

1. Experience driving ServiceNow HRSD product adoption and multiple implementations.

2.Experience across multiple HRSD services and capabilities.

3.Previous experience working within HR as a Product Manager for Agile team(s) in support of HRSD.

4. Relevantconsulting experience with a technical background.

5. Experience creating and developing innovative solutions addressing client's business requirements in consideration of process design, ServiceNow technical best practice and standards.