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Apple ServiceNow HR Product Analyst India, Karnataka, Bengaluru 194320944
03.04.2025
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As a ServiceNow HR Product Analyst, you will play a pivotal role in driving the strategic direction, development, and implementation of solutions within the ServiceNow HRSD module. Collaborating closely with stakeholders and technical teams, you will assist in designing product solutions, defining requirements, and overseeing the execution and delivery of ServiceNow HRSD initiatives which enhance the Apple team member experience, streamline People processes, and support strategic objectives. This individual uses their extensive knowledge of the ServiceNow HRSD product to drive roadmaps, art of the possible conversations, and helps to set vision and strategy to drive continual improvement and value.
- 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Employee Document Management.
- Experience delivering global, enterprise HR solutions that can scale
- Experience evaluating solution options and formulating business cases
- Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
- Ability to use data and analysis to drive decision-making
- Outstanding communication and facilitation skills
- Experience presenting to senior leadership
- Proven success in crafting efficient business processes and willing to challenge the status quo
- Demonstrated ability to complete multiple tasks under pressure
- Drives change laterally across regions and organizations using influence skills
- Maintains a positive attitude
- Thrives in ambiguous work environment
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred
- Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
- Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
- Leadership and mentoring abilities.
- Ability to collaborate with team members in a virtual setting.
- ServiceNow Certified Implementation Specialist (CIS) – HRSD certification.
- Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus
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