5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Employee Document Management.
Experience delivering global, enterprise HR solutions that can scale
Experience evaluating solution options and formulating business cases
Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
Ability to use data and analysis to drive decision-making
Outstanding communication and facilitation skills
Experience presenting to senior leadership
Proven success in crafting efficient business processes and willing to challenge the status quo
Demonstrated ability to complete multiple tasks under pressure
Drives change laterally across regions and organizations using influence skills
Maintains a positive attitude
Thrives in ambiguous work environment
Preferred Qualifications
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred
Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
Leadership and mentoring abilities.
Ability to collaborate with team members in a virtual setting.