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Apple ServiceNow HR Product Analyst 
India, Karnataka, Bengaluru 
194320944

16.02.2025
Minimum Qualifications
  • 5+ years of ServiceNow HRSD product experience, particularly in HRSD modules such as Case and Knowledge Management, Employee Center Pro, Employee Journeys, and Employee Document Management.
  • Experience delivering global, enterprise HR solutions that can scale
  • Experience evaluating solution options and formulating business cases
  • Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
  • Ability to use data and analysis to drive decision-making
  • Outstanding communication and facilitation skills
  • Experience presenting to senior leadership
  • Proven success in crafting efficient business processes and willing to challenge the status quo
  • Demonstrated ability to complete multiple tasks under pressure
  • Drives change laterally across regions and organizations using influence skills
  • Maintains a positive attitude
  • Thrives in ambiguous work environment
Preferred Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Master's degree preferred
  • Familiarity with configuration of ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and agent workspace, table management, performance analytics.
  • Familiarity with HR analytics and reporting tools for measuring HR performance and employee satisfaction.
  • Leadership and mentoring abilities.
  • Ability to collaborate with team members in a virtual setting.
  • ServiceNow Certified Implementation Specialist (CIS) – HRSD certification.
  • Advanced certifications in project management (e.g., PMP, Agile certifications) or HR management (e.g., SHRM, PHR/SPHR) are a plus