Accountable for growth, development and performance management of Account Managers; owns stakeholder management related to Account Managers across sector(s).
Engage with internal business groups in planning, designing and deployment of delivery models
Drive effective relationships with senior regional stakeholders and embedding market’s priorities into the processes/practices of their organization
Actively promote growth and demand generation through solutions, alliances, and managed services
Lead account management excellence execution.
Counsel and act as a mentor to guide the team towards achieving the key performance indicators (KPIs) assigned to measure their role’s effectiveness and socialize the impact of key initiatives, ensuring alignment with broader organizational objectives.
Utilize a consultative approach to understand the unique challenges and needs of different sectors and regions, translating these insights into tailored recommendations and process solutions.
Help drive the learning & development agenda and provide strategic guidance and technical leadership to Account Managers
Analyze stakeholder feedback and identify opportunities for enhancement and implement corrective action plans to steer continuous improvement efforts