EY Workforce Management- Senior Associate 

India, Karnataka, Bengaluru 

74588584

Assurance – Senior Associate– Experience Management

As part of our EY-Assurance Team, you will be working to ensure effective resource scheduling on scheduling tools, considering resource management guidelines, processes and protocols.

Your key responsibilities

• Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams
• Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
• Proactively identify staffing challenges and provide customized scheduling solutions.
• Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
• Ensure resource schedules are timely and accurately updated on the scheduling tools.
• Optimize resource utilization through effective scheduling strategies.
• Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
• Training and development of EM associates.
• Identifying and prioritizing opportunities for process improvement/re-engineering.
• Develop a strong business continuity framework for self and team.
• Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.

Skills and attributes for success

• Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
• Quick decision-making ability to accommodate real time staffing changes/requests.
• Strong execution skills with focus on meeting timelines and delivering highest quality service.
• Excellent verbal and written communication skills.
• Strong working knowledge of MS Excel, Word and PowerPoint.
• Excellent teaming and interpersonal skills.
• Strong time management and analytical skills.
• Stakeholder/client management experience.
• At least 1 year of experience in supervising a team will be preferred.
• Positive attitude and ability to excel under tight timelines.
• Ability to identify staffing challenges and provide proactive solutions.

To qualify for the role, you must have

• Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
• Exposure of short term and long-term resource planning would be an added advantage.

Ideally, you’ll also have

• Proficiency in using MS – Office
• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be part of a market-leading, multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunity to work with EY GDS Assurance practices globally with leading businesses across a range of industries

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.