SolarEdge Workforce Management Specialist 

India, Karnataka, Bengaluru 

335707777

Our diverse product offering comprises intelligent solar inverters, battery storage, backup systems, EV charging, and complete home energy management ecosystems.

What will you be doing?

• Monitor daily call volume and other key performance metrics
• Analysis real time adherence data to identify trends and training opportunities
• Maintain users and profiles within WFM software
• Creating schedules based on the forecast and adjusting for daily call center and agent needs
• Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
• Provides actionable data to various internal support groups as needed
• Provides feedback to call center team leaders and managers
• Prepares and analyzes internal reports for applicable KPI’s
• Perform other duties as assigned