Cognyte Help Desk Manager 

Israel, Tel Aviv District 

745445506

Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…

Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.

As a Cognyter you will:

• Manage the technical support (Help Desk) team and provide professional guidance to employees.
• Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
• Provide technical support to users and resolve complex technical issues.
• Develop and implement workflows to improve service and support levels.
• Collaborate with IT departments and lead technology projects.
• Train and develop the support team professionally.
• Manage ticketing systems and oversee reports and performance metrics.
• Implement new technologies and enhance user experience.

For this mission, you’ll need:

• At least 3 years of experience managing a technical support/Help Desk team.
• Experience working with ticketing systems (such as ServiceNow, Jira, Zendesk, etc.).
• Strong knowledge of Windows and MacOS operating systems, Office 365, networks, and troubleshooting hardware and software issues.
• Leadership and team management skills, with the ability to motivate and empower employees.
• Excellent service orientation and communication skills with users and business stakeholders.
• Ability to work in a dynamic environment and handle pressure.
• Experience in large organizations is an advantage.
• IT certifications are a significant plus.

Apply now.