Today’s world is crime-riddled. Criminals are everywhere, invisible, virtual, and sophisticated. Traditional ways to prevent and investigate crime and terror are no longer enough…
Technology is changing incredibly fast. The criminals know it, and they are taking advantage. We know it too.
As a Cognyter you will:
- Manage the technical support (Help Desk) team and provide professional guidance to employees.
- Oversee service level agreements (SLAs) and ensure compliance with organizational goals.
- Provide technical support to users and resolve complex technical issues.
- Develop and implement workflows to improve service and support levels.
- Collaborate with IT departments and lead technology projects.
- Train and develop the support team professionally.
- Manage ticketing systems and oversee reports and performance metrics.
- Implement new technologies and enhance user experience.