Gett Help Desk 

Israel, Tel Aviv District, Tel Aviv-Yafo 

954998742

Responsibilities:

• Provide hands-on technical support for hardware, software, systems, and services across the organization.
• Respond to IT incidents and service requests via helpdesk tickets, phone, email, or in-person.
• Troubleshoot and resolve issues in Windows and macOS environments.
• Manage user accounts and permissions in Microsoft Azure Active Directory.
• Set up and onboard new employees, including hardware provisioning and system access.
• Maintain IT asset inventory and ensure hardware/software is up to date.
• Support MDM platforms (e.g., Intune, Jamf) and enforce security policies.
• Assist in maintaining network infrastructure including Wi-Fi, switches, and firewalls.
• Escalate complex technical issues and follow through until resolution.
• Document technical procedures, solutions, and user interactions.
• Deliver excellent customer service and maintain a high level of user satisfaction.
• Be available for on-call support approximately once every three weeks, as part of the team’s shared responsibility for critical issues.

Requirements:

• 4+ years of hands-on experience in IT support within mid-to-large scale environments (400+ users).
• Deep knowledge of Microsoft Azure AD, including user management, permissions, roles, and group policies.
• Strong experience with Windows and macOS operating systems.
• Proficiency with MDM platforms such as Intune, Jamf, or similar.
• Solid understanding of Google Workspace and Microsoft 365 administration.
• Familiarity with basic networking concepts (e.g. firewalls, switches, routing, Wi-Fi).
• Experience working with AI-based tools or platforms (e.g. AI assistants, automation bots, AI monitoring tools) – a strong advantage.
• Scripting or automation knowledge (e.g. Python) – an advantage.
• Exceptional troubleshooting and multitasking skills with a proactive mindset.
• Excellent interpersonal and communication skills – both written and verbal.
• Able to work independently, prioritize effectively, and remain calm under pressure.
• Relevant IT certifications (e.g. CompTIA, Microsoft, Apple, Cisco) – a plus.
• Fluent English – verbal and written proficiency is mandatory.