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MoonActive Support Specialist Israel, Tel Aviv District, Tel Aviv-Yafo 855991216
Today
Responsibilities
- Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
- Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
- Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
- Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
- Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
- Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
- Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.
Requirements
- At least 2 years of experience in Help Desk or IT Support roles.
- Strong customer-service orientation with exceptional user support skills.
- Excellent communication skills to interact effectively across all organizational levels.
- Proficiency in resolving IT issues for macOS and Windows operating systems, alongside strong familiarity with IT equipment and peripherals.
- Experience with IT management environments such as Jamf, Microsoft Azure, Active Directory, Okta, Microsoft Office 365, and Google Workspace.
- Solid understanding of networking components and infrastructure (LAN/WAN, TCP/IP, DHCP, DNS).
- Strong knowledge of information security principles and best practices.
- A proactive mindset with curiosity and eagerness to learn and integrate new technologies.
- Fluent in Hebrew and English.
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