Microsoft Business Manager — Asia Technical Services 

Taiwan, Taoyuan City 

745278547

The Asia Technical Services organization is responsible for landing Customer Support priorities including being the local incident commander for large-scale events and high-impact outages, driving in region quality requirements, deliver incident management, and assessing regional support needs. In addition, we deliver on Global Customer Success priorities including landing customer success plays in region, orchestrating the MACC end-to-end experiences, driving usage end-to-end experience and performance, scaling best practices through regional partners, and accelerating Get Well Plans in partnership with CSS.

Required Qualifications:

• Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 8+ years of experience in financial management, business planning, operations management, strategy, project management, human resources or business-related roles OR equivalent experience.
• 5+ years people management experience.

Preferred qualifications:

Master's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 7+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

OR Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 10+ years of experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles OR equivalent experience.

• Skills: Strategic Planning & Execution, Operational Proficiency & Efficiency, Collaboration
• Other Qualifications: Exceptional messaging and writing skills, superb attention to detail, strong ability to prioritize and execute in a complex environment, highly organized, and results-oriented.

Key Responsibilities
Business Operations:
Drives the architecting, developing, and executing the rhythm of business.

Works with senior leaders to drive outcomes.

Leads and oversees processes to ensure alignment across groups.

Works with the organization to establish and report against targets and adjusts targets if necessary.

Acts on behalf of the leader to communicate their vision and objectives.

Synthesizes information to provide insights that influence decisions across the organization.

May perform executive-level communication with a variety of audiences.

Proactively seeks out relevant content to communicate to the organization.

Guides tactical response to crisis situations.

Other
• Embody our culture and values