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Apple SDS Apple Cash Senior Fraud Investigator United States, Texas, Austin 744752513
18.02.2025
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Description
As an Apple Cash Senior Fraud Investigator, you will review data to identify trends, assist with program escalations, and partner with leaders to identify and support the knowledge development of Fraud Prevention Investigators. You will collaborate with cross-functional partners to enhance internal processes and help improve the customer experience by identifying and actioning transactions related to trends and providing real-time direct feedback.
Minimum Qualifications
- 12 months experience as a current Apple Cash or Takeover Fraud Investigator
Preferred Qualifications
- Ability to work efficiently and seek out projects with little guidance
- Elevated attention to detail with strong research and analytical skills
- Capacity to multitask and prioritize workload
- Strong written and verbal communication capabilities
- Confidence to communicate at multiple levels, providing insight and feedback
- Ability to collaborate with many different partner groups: Fraud Investigators, the FI leadership team, TFA, and Program partners
- Maintains a positive attitude in a high-stress/fast-paced work environment
- Demonstrates a passion for excellent customer focus and protection
- Advanced judgment, critical thinking, problem-solving, and decision-making skills
- Ability to identify business process solutions that increase efficiencies
- Make space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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