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Apple SDS Fraud Prevention Supervisor United States, Texas, Austin 313402970
13.07.2024
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Description
Responsibilities include:
Minimum Qualifications
- 2+ years management experience, leading a team of 15+ direct reports OR actively acquiring fundamental experience in Fraud Prevention Team Lead Rotation
- Excellent English reading comprehension and writing skills
- Strong analysis and problem-solving skills
- Strong decision-making capabilities and sound judgment
- Excellent written and verbal communication skills
- Strong work ethic with a high degree of flexibility
- Excellent interpersonal skills
- Passion for developing direct reports
- Ability to work in a fast-paced, challenging environment
- Flexibility to work any shift within 7-day work week
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
Preferred Qualifications
- Proven leadership experience driving organizational change
- Knowledge of the Retail Customer Care and customer support model
- Fraud prevention and/or banking experience
- Experience in people management with strong leadership background preferred
- Bachelor’s degree preferred, plus 1–3 years experience in a customer service and support environment
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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