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Apple SDS AMP Fraud Prevention Team Manager United States, Texas, Austin 636135789
11.01.2025
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Description
Responsibilities Include:• Manage employee performance and support their success.• Achieve or exceed team performance and productivity goals.• Conduct regular 1:1s with employees.• Identify and communicate training and development opportunities.• Lead regular team meetings and calibration sessions.• Submit and track production issues for resolution.• Work cross-functionally with SDS partners and global peers.• Identify innovative ideas to improve the experience of Apple customers.
Minimum Qualifications
- 2+ years management experience, leading a team of 15+ direct reports or rotational management experience
- Excellent English reading comprehension, writing and verbal communication skills
- Flexibility to work any shift within 7-day work week
Preferred Qualifications
- Proven leadership experience in a Retail Customer Service or Contact Center environment driving organizational change
- Fraud prevention and/or banking experience
- Strong analysis, problem-solving skills, decision-making capabilities and sound judgment
- Strong work ethic with a high degree of flexibility
- Excellent interpersonal skills
- Passion for developing direct reports
- Ability to work in a fast-paced, challenging environment
- Knowledge of the Retail Customer Care and customer support model
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Bachelor’s degree preferred, plus 1–3 years experience in a customer service and support environment
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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