JPMorgan Wealth Management Operations- Account Maintenance- Associate 

Singapore, Singapore 

74456648

As an Associate within the Account Maintenance team, you will be central to our account maintenance operations, guaranteeing precise and careful handling of every client account update. You will work closely with bankers and business units, managing expectations and improving the client experience through clear communication of requirements and timelines. Your responsibilities will include analyzing potential risks, efficiently resolving issues, and safeguarding sensitive client data. This role provides an opportunity to work independently, contribute to system enhancements, and play a crucial role in promoting continuous service delivery improvements.

Job responsibilities:

• Coordinate the effective completion of each assigned account maintenance task from initiation to completion, following up with responsible teams and escalating issues as needed.
• Serve as the primary interface for Bankers, managing expectations and enhancing the client experience. Clearly communicate account maintenance requirements and timelines.
• Set and manage the priority of all requests through ongoing engagement with business units, proactively managing the pipeline throughout all stages of the process.
• Drive effective issue resolution within policy boundaries, ensuring tasks are completed in line with service level agreements. Undertake account updates timely and ensure they meet required quality standards.
• Analyze AML risks associated with account changes, identify and escalate potential risks and operational issues. Handle sensitive client data confidentially.
• Work independently to complete assigned tasks within established timeframes. Ensure account data and management information is updated within SLA into systems.
• Participate in UAT and suggest system improvements. Contribute ideas and participate in efforts to drive continuous improvement in service delivery.

Required qualifications, capabilities, and skills:

• Bachelor’s Degree
• At least 5 years of experience in KYC, Client Onboarding, or Client Account Maintenance.
• Strong analytical, problem-solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
• Excellent communication and interpersonal skills, with the ability to influence and challenge stakeholders effectively.
• Open-minded, able to share information, knowledge, and expertise with peers and team members.

Preferred qualifications, capabilities, and skills:

• Strong understanding of AML/KYC regulations and compliance requirements.
• Knowledge of the Private Banking and Wealth Management industry.
• Proven leadership experience with the ability to inspire and guide a team.
• A dedicated team player with a strong sense of ownership and responsibility.
• Meticulous in data maintenance with a logical, structured approach to planning and problem-solving.
• Comfortable with change, ambiguity, and informed risk-taking.
• Ability to multi-task and manage multiple streams of work concurrently.