Uber Customer Support Representative CSR - Croatian speaker 

United States, West Virginia 

744245915

What the Candidate Will Do

• Deliver high-quality service across multiple support platforms (email, chat, phone).
• Be a passionate advocate for users while answering any questions that come your way
• Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again
• Triage issues and escalate them when necessary

What the Candidate Will Need

• Croatian language C1 level
• English language B2 level
• Exceptional communication skills: Effective communicator, verbal & written.
• Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
• Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.
• Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
• An Owner: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Passionate: A genuine passion for Uber and exceptional customer support experiences.

Preferred Qualifications

• Previous experience 6 months of experience in customer support

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .