Uber Community Support Representative CSR - Polish speaker 

United States, West Virginia 

273304755

What you will do:

1. Be a passionate advocate for riders and drivers while answering any questions that come your way.
2. Deliver high-quality service across multiple support platforms (email, chat, phone)
3. Create loyalty among new users and get our early adopters to fall in love with Uber all over again.
4. Triage issues and escalate them when necessary.

What you will need:

1. Fluency in Polish
2. Good English (B1/B2)
3. Amenable to work time that is shift based totaling 40 hours per week (on rotating shifts basis)
4. Conditions to work from home (quite closed room & stable Internet connection).

Preferred Qualifications:

1. Curiosity. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
2. Proficiency using computers (typing, quickly navigating between various tools)
3. Excellent reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their true issues.
4. Passion for helping others and creating support experiences that exceed users' expectations.
5. Skills for handling multiple issues at once to efficiently resolve a number of inquiries.
6. Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .